SLA: boosting service quality!

SLA: boosting service quality!

Negotiating proper Service Level Agreement (SLA) s is key in services agreements: once agreed, SLAs shall form the objective basis for measuring and improving service quality throughout the term of any agreement. There may be others but I wanted to give you 10 tips to improve quality of your SLAs and service quality in your contracts hopefully!

Take your lawyer out to dinner

Take your lawyer out to dinner

Any wish to let your in-house lawyer – on his/her own – trying to discuss the terms of the agreement you’ve reached with your business or technical contact? Sure… contract discussions are just legal verbiage and a loss of – your – time and you certainly don’t want to be stuck in all these endless and useless meetings and calls between lawyers!! And to be cristal clear, you obviously don’t even want to be seen with these in house-lawyers who, by the way, don’t understand anything about business and technology, definitely!