SLA: boosting service quality!

SLA: boosting service quality!

Negotiating proper Service Level Agreement (SLA) s is key in services agreements: once agreed, SLAs shall form the objective basis for measuring and improving service quality throughout the term of any agreement. There may be others but I wanted to give you 10 tips to...
Take your lawyer out to dinner

Take your lawyer out to dinner

Any wish to let your in-house lawyer – on his/her own – trying to discuss the terms of the agreement you’ve reached with your business or technical contact? Sure… contract discussions are just legal verbiage and a loss of – your –...